We value our customers’ privacy and are committed to handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, or use this website, as well as when you purchase products or contact us.

  1. Information We Collect

Depending on how you use the website, we may collect your name, email address, phone number, billing address, shipping address, order information, purchase history, and other information you voluntarily submit to us.

When you make a purchase, we may also collect information related to the order, such as the items purchased, order number, transaction amount, and shipping status.

  1. Payment Information

The website may use third-party payment services to process online payments. Bank card or other payment information generated during the payment process may be collected and processed directly by the respective third-party payment processor. We do not store your full bank card number or payment security verification codes.

Third-party payment service providers may process relevant personal information in accordance with their own privacy policies.

  1. How We Use Personal Information

We may use the collected information to:

Process, confirm, and ship your orders;
Send order confirmations, shipping updates, and logistics notifications;
Provide customer service and after-sales support;
Process refunds, returns, and other order-related requests;
Improve website functionality, product presentation, and the shopping experience;
Prevent fraud, abuse, and unauthorized transactions;
Comply with applicable laws, regulations, and legal requirements.

We do not sell your personal information to third parties for their independent marketing purposes.

  1. Sharing of Personal Information

To fulfill orders and provide website services, we may share relevant information—to the extent necessary—with logistics and delivery providers, payment processors, website hosting providers, technical service providers, and customer support service providers.

These third parties process personal information only to the extent necessary to provide their respective services and are required to comply with applicable data protection and privacy requirements.

  1. Cookies

This website may use cookies and similar technologies to ensure the website functions correctly, save user preferences, analyze website usage, and improve the shopping experience.

Necessary cookies may be used for the proper functioning of the website. For non-essential cookies, we provide users with a choice via a cookie prompt; relevant non-essential cookies will only be enabled after the user clicks “Accept.” The retention period for cookies is determined based on their purpose, technical requirements, and applicable laws.

  1. Personal Data Retention Period

We retain personal information based on business needs, legal obligations, and financial record-keeping requirements.

Personal data related to orders will be retained for 7 years after the order is completed. This period serves to meet requirements regarding order records, financial records, after-sales processing, dispute resolution, and applicable laws and regulations.

Upon the expiration of the prescribed retention period, we will delete, anonymize, or otherwise appropriately dispose of the relevant personal data in accordance with applicable laws, except for data that we are legally required to retain.

  1. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, loss, or misuse.

Although we take reasonable security measures, internet transmission and electronic storage cannot be guaranteed to be absolutely secure; therefore, we cannot guarantee that personal information will be free from security risks in all circumstances.

  1. CCPA – Privacy Rights for California Residents

If you are a resident of California, USA, you may have specific privacy rights under the California Consumer Privacy Act (CCPA) and its applicable amendments.

We do not sell personal information. We do not sell the personal information of California users to third parties in exchange for money or other valuable consideration.

To the extent provided by applicable law, California users may have the right to:

Request to know what personal information we collect, use, or disclose;
Request access to their personal information;
Request the deletion of their personal information;
Request the correction of inaccurate personal information;
Obtain information regarding how personal information is collected, used, and disclosed;
Opt out of the sale or sharing of certain personal information, where applicable by law;
Not be subject to discriminatory treatment for exercising privacy rights under the CCPA.

Since we do not sell personal information, we do not offer different pricing for goods or services to California users based on their exercise of the right to opt out of the sale of personal information.

  1. Dedicated Email for California Privacy Requests

California residents wishing to submit requests for access, deletion, correction, or other applicable CCPA privacy requests may contact us via the following dedicated email address:

Email: service@cedarbrooksupplyco.com

Please replace the above email address with the specific email address your website actually uses to handle California privacy requests. To protect the security of customer accounts and personal information, we may take reasonable measures to verify the identity of the person making a request. We will process valid privacy requests within the timeframes prescribed by applicable law.

  1. Third-Party Websites

This website may contain links to third-party websites or services. Third-party websites maintain their own privacy policies and data processing rules; we are not responsible for their privacy practices. We recommend reviewing the applicable privacy policies before visiting third-party websites.

  1. Children’s Privacy

This website is not intended for children. We do not knowingly collect personal information from children. If we discover that such information has been collected without appropriate authorization, we will take reasonable measures to address the matter as permitted by applicable law.

  1. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, data processing practices, or applicable laws and regulations. Updated versions will be posted on this page, and users will be notified via the website where appropriate.

  1. Contact Us

If you have any questions regarding this Privacy Policy, our handling of personal information, data retention, or your privacy rights, please contact us using the contact details provided on the website.